Job Code: 13-0933
Title: Customer Service Representative - Customer Call Center
City: Framingham
State: MA Are you ready to explore the corporate side of retail? The TJX Companies, Inc. is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, operating four major divisions -- Marmaxx (T.J. Maxx and Marshalls) and HomeGoods in the United States; TJX Canada (Winners, HomeSense and Marshalls); and TJX Europe (T.K. Maxx and HomeSense). With over $23 billion in revenues in 2011, more than 2,900 stores, and approximately 168,000 Associates, success is always in style at TJX. We at TJX understand that both our customers and the talent pool from which our Associates come are increasingly diverse. Our core values of respect, integrity and fairness are inherent in the relationships we build with each other, our vendors and our customers. We are committed to leveraging the differences among our Associates and customers to create both a diversified mix of talent within TJX and a diversified mix of merchandise within our stores. We consider the unique views and opinions of our Associates to be key to our growth and success in the future. Description CUSTOMER SERVICE REPRESENTATIVE Schedule: Wednesday - Friday, 3:00pm-11:00pm, and Saturday & Sunday, 9:00am-5:00pm.
*Hours are subject to change
*
* High volume Inbound call center responds to Calls and Emails from TJ Maxx, Marshalls, HomeGoods and TJMAXX.com customers in the United States
* Quickly and effectively resolve customer concerns, complaints and requests, via Phone, Email and Mail during extended business hours
* Interacts with stores, internal management, eCommerce contacts and other departments as necessary to resolve issues
* Document all information into the customer service database
* Work on offline projects as assigned and monitor Social Media sites
* THIS POSITION IS CURRENTLY LOCATED IN FRAMINGHAM, MA BUT WILL BE RELOCATING TO MARLBOROUGH, MA, IN THE FALL of 2013
* 2 or more years of retail customer service experience and/or a call center environment is required
* Experience with Social Media moderating and/or posting on behalf of a company
* Must have strong communication skills, typing skills and pay excellent attention to detail
* Requires effective business writing skills and strong verbal communication skills
* Bilingual skills are a plus
* In addition to working weekends, Holidays may also be required
* High School Diploma or equivalent
What's In It For You?
At the TJX Companies, Inc., conveniently located directly off both the Mass Pike and Route 9, you'll not only enjoy the security of working for a stable and profitable industry leader, but you'll also enjoy the benefits that go along with it, such as: Medical/Dental/Life insurance, a Dependent Care Spending Account, Associate Discounts and a Savings/Profit Sharing 401(k) Plan. Click Here for a full list of the benefits of working for The TJX Companies, Inc.
TJX is an equal opportunity employer committed to workplace diversity. Apply On-line Send This Job to a Friend
Title: Customer Service Representative - Customer Call Center
City: Framingham
State: MA Are you ready to explore the corporate side of retail? The TJX Companies, Inc. is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, operating four major divisions -- Marmaxx (T.J. Maxx and Marshalls) and HomeGoods in the United States; TJX Canada (Winners, HomeSense and Marshalls); and TJX Europe (T.K. Maxx and HomeSense). With over $23 billion in revenues in 2011, more than 2,900 stores, and approximately 168,000 Associates, success is always in style at TJX. We at TJX understand that both our customers and the talent pool from which our Associates come are increasingly diverse. Our core values of respect, integrity and fairness are inherent in the relationships we build with each other, our vendors and our customers. We are committed to leveraging the differences among our Associates and customers to create both a diversified mix of talent within TJX and a diversified mix of merchandise within our stores. We consider the unique views and opinions of our Associates to be key to our growth and success in the future. Description CUSTOMER SERVICE REPRESENTATIVE Schedule: Wednesday - Friday, 3:00pm-11:00pm, and Saturday & Sunday, 9:00am-5:00pm.
*Hours are subject to change
*
* High volume Inbound call center responds to Calls and Emails from TJ Maxx, Marshalls, HomeGoods and TJMAXX.com customers in the United States
* Quickly and effectively resolve customer concerns, complaints and requests, via Phone, Email and Mail during extended business hours
* Interacts with stores, internal management, eCommerce contacts and other departments as necessary to resolve issues
* Document all information into the customer service database
* Work on offline projects as assigned and monitor Social Media sites
* THIS POSITION IS CURRENTLY LOCATED IN FRAMINGHAM, MA BUT WILL BE RELOCATING TO MARLBOROUGH, MA, IN THE FALL of 2013
* 2 or more years of retail customer service experience and/or a call center environment is required
* Experience with Social Media moderating and/or posting on behalf of a company
* Must have strong communication skills, typing skills and pay excellent attention to detail
* Requires effective business writing skills and strong verbal communication skills
* Bilingual skills are a plus
* In addition to working weekends, Holidays may also be required
* High School Diploma or equivalent
What's In It For You?
At the TJX Companies, Inc., conveniently located directly off both the Mass Pike and Route 9, you'll not only enjoy the security of working for a stable and profitable industry leader, but you'll also enjoy the benefits that go along with it, such as: Medical/Dental/Life insurance, a Dependent Care Spending Account, Associate Discounts and a Savings/Profit Sharing 401(k) Plan. Click Here for a full list of the benefits of working for The TJX Companies, Inc.
TJX is an equal opportunity employer committed to workplace diversity. Apply On-line Send This Job to a Friend